The SPLM server communicates over a specific port, typically by default. If another program is using it, a conflict occurs.
Compare the generated ID with the ID listed in your current license certificate.
Ensure TLS 1.2 is enabled in Windows Internet Options (under the Advanced tab), as many modern Hexagon licensing services require it. 4. Date and Time Synchronization
The SPLM software is not installed or configured on the client machine.
Follow these steps in order to resolve the 7502 error code and get CADWorx back online. Step 1: Verify the SPLM Service Status (On the Server) cadworx splm error 7502
Set administrative alerts 30 days before your Intergraph license certificates are scheduled to expire.
Check Windows proxy settings to ensure the licensing client can connect to necessary cloud or local services.
Are you using a or a network license server ? What version of CADWorx are you currently running? Share public link
Are you seeing this on or across the whole network? Have there been any recent server or network changes ? The SPLM server communicates over a specific port,
: Consult the official Intergraph Smart Licensing Help for specific instructions on managing device settings or disabling restrictive proxy settings that might interfere with the connection.
: Ensure SPLM is fully installed and configured on the machine before launching CADWorx.
You are using an older version of SPLM that is not communicating correctly with newer network policies, or you need to upgrade to Intergraph Smart Licensing . Troubleshooting and Solutions
Open C:\ProgramData\SPLEM\licenses\cadworx.lic (Note: ProgramData is hidden by default). Ensure TLS 1
This error halts workflows and prevents CADWorx from launching. It usually points to a network configuration issue, an outdated license file, or a blocked system service.
As of December 31, 2024 , Hexagon no longer generates new license keys for the old SPLM system. If your organization has migrated, you must install the Intergraph Smart Licensing (ISL) Client instead of the old SPLM client.
Navigate to > Display to see the current status.