Specify the full path to the license XML file and proceed.
Yes. The Standard Edition (help desk only) is permanently free for up to 5 technicians, as of recent updates (please confirm on the official website for the latest limits). However, the most common free option is the one associated with license expiry, which is limited to 1 technician and 25 IT assets.
Before applying any license update, back up the existing license files ( AdventNetLicense.xml , petinfo.dat , product.dat ) from the \lib directory. This allows you to revert if issues arise.
If the UI doesn't update, stop the ManageEngine ServiceDesk Plus service, wait for 10 seconds, and start it again. 5. Frequently Asked Questions manageengine servicedesk plus license xml
Enables extra features like project management, change management, or advanced analytics. Step-by-Step: How to Apply or Update Your License XML
ManageEngine is gradually moving towards , especially for the cloud version of SDP. However, the on-premises edition will continue to use the License XML model for the foreseeable future, because:
Before applying the license, go to Admin > Users > Technicians and change unnecessary technician accounts to "Registered Users" (non-technicians) to lower your active count. 3. "License Expired" Dashboard Lock Specify the full path to the license XML file and proceed
You pay a one-time upfront fee to use the software indefinitely. The XML file does not have a hard expiration date for software usage. However, it will include an expiry date. Once the AMS expires, the software keeps working, but you cannot upgrade to newer service packs or versions until you renew. 2. Subscription License
The XML file was corrupted during download, modified manually, or belongs to a different ManageEngine product.
Locate the .xml file (or the .zip file if instructed by ManageEngine support) from your local machine. Register/Save: Click Register or Submit . However, the most common free option is the
Post-upgrade licensing issues (such as ERRORCODE: 1012 or 1013) typically indicate database schema mismatches. In such cases, contact ManageEngine support with your upgrade logs for assistance.
ManageEngine ServiceDesk Plus (SDP) uses license files (often provided as XML) to control product edition, feature set, expiration, and seat counts. This post explains what the license XML contains, common use cases, how to locate and install it, how to troubleshoot issues, and best practices for managing SDP licensing.