In the AdminTool, click Activate your License . A popup will appear with a long unique URL.

The Customer Portal is the centralized hub for managing your permanent licenses and subscriptions. Enter your Email Address or Order Number.

Before you can download your license file, you need the unique identifiers sent to you upon purchase.

This guide details the lifecycle of the TSplus license file, how to download it, where to store it, and how to troubleshoot common issues.

A common point of confusion during the "download" phase is the HWID error.

This guide provides a straightforward walk-through for downloading and activating your TSplus license file ( .lic ). It also covers common troubleshooting steps to keep your remote server environment running smoothly. Understanding the TSplus Licensing Model

Assuming "tsplus" is a software tool and you're implementing a feature for users to download and activate licenses:

Are you setting up a ?

No, it is generally recommended not to install TSplus on a Windows Server that has the Remote Desktop Services (RDS) and RDS Licensing roles already installed, as this can cause conflicts.

Is your server , or is it an offline network ?

This occurs if you attempt to apply a legacy license (e.g., Version 15) to a newer installation (e.g., Version 17).

: Support and update services are sometimes activated using a support.lic file, which ensures your installation stays up-to-date. TSplus Documentation 3. Step-by-Step Download via the License Portal To download your license files, you should use the official TSplus License Portal