If your device is older and does not feature a QR code option, you will need manual assistance. Copy your full serial number and the exact system date.
They will use their secure Dahua partner portal to generate a master password for you. Option 3: Dahua Technical Support E-mail
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Save a password reset XML key onto a secure USB drive and keep it in a safe place. If you want to move forward with your reset, let me know: What is the exact model number of your Dahua device? Does your device show a QR code on the reset screen? What year/date is currently showing on your camera monitor?
: Once you receive the code, right-click on the device interface and select Main Menu . Enter the provided security code into the Admin Account password field to unlock the system. Set New Password : Navigate to System > Account (or Settings > Account ). Select Modify for the 'admin' user. Check the Modify Password box. If your device is older and does not
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If you did not link an email address during setup, you cannot generate the code yourself. Option 3: Dahua Technical Support E-mail This public
Dahua will send back a secured reset file, usually within 24–48 hours. Step 4: Import Reset File Open the ConfigTool again.
The exported XML file contains your device’s as part of the encrypted data. Dahua’s support team verifies the serial number against their database to ensure that the request is legitimate. Only after that verification will they generate a signed XML response. This process is very secure because the serial number is bound to the device’s hardware and cannot be easily forged.
The email addresses and support procedures can differ by country. While this article has listed for the United States and support_rpwd@global.dahuatech.com for global QR code submissions, you should confirm the correct contact for your region. Visit the official Dahua website or consult your local distributor for up‑to‑date information.
: Take note of the current date and time displayed on the device's screen (OSD), as the security code is date-dependent.