Loading Data Failed Check The Configuration File Tecdoc New

To help you resolve this more quickly, could you share a bit more detail:

Scroll down to and click Add or remove exclusions . Select Add an exclusion and choose Folder .

Windows "User Account Control" (UAC) often blocks TecDoc from reading its own configuration. Right-click the TecDoc shortcut on your desktop. Select > Compatibility . Check the box Run this program as an administrator .

Press Windows Key + R , type regedit , and press to open the Registry Editor. loading data failed check the configuration file tecdoc new

Check the column. If it is blank or says "Stopped", right-click the service and select Start (or Restart if it is already running).

: The underlying database engine (such as Microsoft SQL Server or Firebird) is stopped or misconfigured.

Always right-click the TecDoc desktop shortcut and select . If this resolves the issue, permanently enable this by right-clicking the shortcut →right arrow Properties →right arrow Compatibility tab →right arrow check Run this program as an administrator . 4. Fix Network Mapping and Firewall Blocks To help you resolve this more quickly, could

Check the database backend (usually SQL Server or MySQL).

This message often appears when launching the "TecDoc New" client (the newer .NET-based desktop application) or during data synchronization. For a busy workshop, this error means zero access to parts data—effectively halting operations.

Look for files named config.json , settings.xml , or tecdoc.ini . Right-click the TecDoc shortcut on your desktop

Before we fix the problem, we need to understand the architecture of . Unlike a standard website, TecDOC New is a hybrid application. It runs locally on your Windows machine (using a web server shell) but pulls live data from TecDOC’s central servers via APIs.

If your business operates a server-client setup where the data lives on a central server, network disconnects will trigger the configuration failure on client machines.

The error “Loading Data Failed. Check the Configuration File” in TecDOC New is intimidating, but it is almost always solvable without a technician. In 80% of cases, the fix is either: